Vocabulary Words Every Customer Service Coach Should Know

Help

Definition: To assist someone with something.

• Can you help me with my homework?
• She helped her mother in the kitchen.
• He always helps his friends.

Help in a sentence

Call

Definition: To use a name or term to refer to someone or something; to contact.

• She will call her friend after school.
• He answered the call on his phone.
• They decided to call the meeting for next week.

Call in a sentence

Ask

Definition: To request information or help from someone.

• I will ask my teacher a question.
• Can you ask your friend to join us?
• It's polite to ask for permission before taking something.

Ask in a sentence

Answer

Definition: A response to a question or problem.

• Please provide an answer to the math question.
• She raised her hand to give the answer in class.
• Understanding how to answer questions is essential for learning.

Answer in a sentence

Talk

Definition: To speak with someone.

• I love to talk with my friends.
• Can we talk about the project later?
• She talks to her parents every day.

Talk in a sentence

Listen

Definition: To pay attention to sound or someone speaking.

• Please listen carefully to the instructions.
• I like to listen to music while I study.
• It is important to listen to our friends when they talk.

Listen in a sentence

Friend

Definition: A person whom one knows and has a bond of mutual affection.

• My best friend is someone I can trust.
• I love spending time with my friends after school.
• Friends support each other in tough times.

Friend in a sentence

Good

Definition: Of high quality; positive.

• She did a good job on the test.
• This is a good book to read.
• They are good friends.

Good in a sentence

Bad

Definition: not good; of poor quality

• That was a bad movie; I didn’t enjoy it.
• He made a bad decision that he regretted later.
• The weather was bad, so we stayed indoors.

Bad in a sentence

Happy

Definition: Feeling or showing pleasure or contentment.

• I feel happy when I play outside.
• She was happy to see her friends.
• They were happy about the surprise party.

Happy in a sentence

Problem

Definition: A situation that is difficult or unsatisfactory.

• She faced a problem with her homework.
• Finding a solution to a problem can be challenging.
• He is good at identifying problems quickly.

Problem in a sentence

Fix

Definition: To repair something that is broken.

• I need to fix my bike.
• She can fix the computer easily.
• He will fix the leaky faucet this weekend.

Fix in a sentence

Thank

Definition: To express gratitude to someone.

• I want to thank you for helping me.
• Please thank your teacher for their support.
• It's polite to thank someone when they give you a gift.

Thank in a sentence

Please

Definition: A polite word used to make requests or express desire.

• Can you help me, please?
• Please pass the salt during dinner.
• I would like a cookie, please.

Please in a sentence

Yes

Definition: An affirmative response or agreement.

• Yes, I would love to join the team.
• She said yes to the invitation.
• He nodded yes when asked if he understood.

Yes in a sentence

No

Definition: A word used to indicate refusal or negation.

• He said no to the invitation.
• She has no time for distractions.
• They received no reply to their letter.

No in a sentence

Wait

Definition: To stay in one place until something happens.

• Please wait for me after school.
• I will wait for my turn.
• He had to wait in line for tickets.

Wait in a sentence

Helpdesk

Definition: A service providing assistance and support, often for technology.

• The helpdesk is available to solve your issues.
• She called the helpdesk for technical support.
• The helpdesk staff are very friendly.

Helpdesk in a sentence

Service

Definition: The action of helping or doing work for someone.

• The restaurant provides excellent service to its customers.
• We offer a service to help students with their studies.
• Volunteering is a way to give back to the community through service.

Service in a sentence

Team

Definition: A group of individuals working together towards a common goal.

• The soccer team practiced every day after school.
• They formed a team for the science project.
• Teamwork is essential for success.

Team in a sentence

Customer

Definition: A person who buys goods or services.

• The customer was happy with her purchase.
• They treat every customer with respect.
• She is a loyal customer at that store.

Customer in a sentence

Question

Definition: A sentence or phrase used to ask for information.

• She raised her hand to ask a question.
• The teacher answered my question.
• He had a question about the homework assignment.

Question in a sentence

Speak

Definition: To say words aloud; to talk.

• He can speak three languages.
• Please speak clearly so everyone can understand.
• I like to speak in front of my class.

Speak in a sentence

Solve

Definition: To find an answer to a problem or question.

• I need to solve this math problem for homework.
• She worked hard to solve the mystery.
• Let's solve the puzzle together.

Solve in a sentence

Support

Definition: To help or provide assistance to someone or something.

• Friends should support each other.
• The community came together to support the event.
• We need to support local businesses.

Support in a sentence

Time

Definition: A measured period during which events occur; a point in the day.

• What time is it now?
• We need to manage our time wisely.
• Time flies when you're having fun.

Time in a sentence

Clear

Definition: Easy to see through; free from obstruction or confusion.

• The water in the lake is clear.
• Please make your instructions clear.
• Her explanation was clear and easy to understand.

Clear in a sentence

Easy

Definition: Not difficult; simple to do or understand.

• The math problem was easy for him to solve.
• She found the test to be easy and finished quickly.
• Understanding easy concepts helps build confidence in learning.

Easy in a sentence

Meet

Definition: To come together with someone.

• I will meet my friend at the park.
• They meet every Sunday for coffee.
• She is happy to meet new people.

Meet in a sentence

Care

Definition: To look after someone or something; to be concerned about.

• I care about my family and friends.
• Please take care of your pets.
• The doctor will care for the patients.

Care in a sentence

Feedback

Definition: Information or comments about someone's performance or work.

• The teacher gave feedback on my essay.
• He appreciated the feedback from his peers.
• Constructive feedback helps improve skills.

Feedback in a sentence

Solution

Definition: An answer to a problem.

• We need to find a solution to this issue.
• The teacher provided a solution to the math problem.
• There are many solutions to environmental challenges.

Solution in a sentence

Communication

Definition: The process of sharing information between people.

• Good communication is key to teamwork.
• We use different methods of communication, like texting.
• Effective communication helps prevent misunderstandings.

Communication in a sentence

Response

Definition: An answer or reaction to something.

• Her response to the question was thoughtful.
• He waited for a response before continuing.
• The teacher appreciated the student's response.

Response in a sentence

Assist

Definition: To help someone with a task or problem.

• I will assist you with your homework if you need help.
• The teacher asked me to assist my classmates during the project.
• Doctors assist patients in getting better.

Assist in a sentence

Inquiry

Definition: the act of asking questions to gain information

• The teacher encouraged inquiry during the lesson.
• Her inquiry into science led to many discoveries.
• Understanding inquiry promotes critical thinking.

Inquiry in a sentence

Complaint

Definition: An expression of dissatisfaction.

• He made a complaint about the service.
• She filed a complaint with the manager.
• The teacher addressed the student's complaint.

Complaint in a sentence

Satisfaction

Definition: A feeling of pleasure or contentment from achieving something.

• Her satisfaction came from completing the project.
• He felt satisfaction after helping his friend.
• The team celebrated their satisfaction with a victory.

Satisfaction in a sentence

Resolve

Definition: To find a solution to a problem or conflict; to settle.

• They worked to resolve the issue peacefully.
• He hoped to resolve the disagreement with his friend.
• She used negotiation to resolve the conflict.

Resolve in a sentence

Training

Definition: The action of teaching or learning skills for a specific job or activity.

• He is undergoing training to become a firefighter.
• The training program helps new employees learn.
• She attends training sessions for her sport.

Training in a sentence

Follow-up

Definition: an action that comes after an initial action; checking on something

• She scheduled a follow-up appointment with the doctor.
• The teacher did a follow-up on the students’ progress.
• A follow-up email can help clarify any questions.

Process

Definition: A series of actions or steps taken to achieve a result.

• The process of baking bread takes time.
• She explained the process of making pizza.
• He followed the process carefully to complete his task.

Process in a sentence

Policy

Definition: A plan or course of action adopted by an organization.

• The school has a policy on bullying.
• Their policy helps protect the environment.
• She explained the new policy to the staff.

Policy in a sentence

Interaction

Definition: The act of communicating or working together with others.

• Their interaction during the project was productive.
• She enjoys the interaction with her classmates.
• Positive interaction fosters a good learning environment.

Interaction in a sentence

Empathy

Definition: The ability to understand and share the feelings of another.

• She showed empathy toward her friend's situation.
• Empathy is important for building strong relationships.
• He learned about empathy in his social studies class.

Empathy in a sentence

Understanding

Definition: The ability to comprehend or grasp the meaning of something.

• She has a deep understanding of math concepts.
• Understanding different cultures is important.
• They reached a mutual understanding after talking.

Understanding in a sentence

Patience

Definition: The ability to wait calmly without getting frustrated.

• She showed great patience while teaching the class.
• Having patience is important when learning new skills.
• He demonstrated patience while solving the puzzle.

Patience in a sentence

Expectation

Definition: A belief or hope about what will happen in the future.

• She had high expectations for her exam results.
• His expectation of winning the game motivated him.
• The teacher set clear expectations for behavior in class.

Expectation in a sentence

Improvement

Definition: The process of making something better or enhancing its quality.

• He focused on improvement in his grades this year.
• She saw a significant improvement in her skills.
• Understanding improvement helps in personal growth.

Improvement in a sentence

Relationship

Definition: The way in which two or more people are connected.

• They have a close relationship as siblings.
• Building a good relationship takes time.
• Friendship is an important type of relationship.

Relationship in a sentence

Resolution

Definition: A firm decision to do or not do something; also refers to solving a problem.

• She made a resolution to exercise more this year.
• The resolution of the conflict took time.
• He found a resolution to his problem after thinking.

Resolution in a sentence

Professionalism

Definition: The conduct, behavior, and attitude expected in a professional setting.

• Showing professionalism is important in any job.
• He demonstrated professionalism during the meeting.
• Her professionalism impressed the hiring manager.

Professionalism in a sentence

Escalation

Definition: a rapid increase or intensification

• The escalation of the issue required immediate attention.
• They were concerned about the escalation of violence.
• Understanding escalation helps in conflict resolution.

Escalation in a sentence

Engagement

Definition: An agreement to get married; involvement in an activity.

• Their engagement was announced last week.
• She has a strong engagement in her studies.
• The engagement party was a lot of fun.

Engagement in a sentence

Responsiveness

Definition: The quality of reacting quickly or positively.

• The responsiveness of the service impressed customers.
• They measured the responsiveness of the website.
• Her responsiveness to feedback improved the project.

Responsiveness in a sentence

Clarity

Definition: The quality of being easily understood or expressed.

• Clarity in writing helps convey ideas effectively.
• She strives for clarity in her explanations.
• Understanding clarity improves communication skills.

Clarity in a sentence

Collaboration

Definition: working together to achieve a goal

• The collaboration between students was great.
• They focused on collaboration for the project.
• Her collaboration with the artist produced amazing results.

Collaboration in a sentence

Strategy

Definition: A plan of action designed to achieve a goal.

• We need a strategy to complete the project on time.
• The team developed a new strategy for winning.
• Her strategy for studying includes flashcards.

Strategy in a sentence

Performance

Definition: The act of doing something, especially in front of an audience; how well someone does a task.

• The performance of the students was impressive.
• He practiced daily for his music performance.
• Her performance in the play earned her applause.

Performance in a sentence

Conflict

Definition: A disagreement or struggle between people or ideas.

• The conflict between the two teams was intense.
• They resolved the conflict peacefully.
• He wrote about the conflict in his essay.

Conflict in a sentence

Rapport

Definition: A positive and trusting relationship between people.

• Building rapport is important for effective communication.
• She established rapport with her students quickly.
• Understanding rapport enhances personal and professional interactions.

Rapport in a sentence

Adaptability

Definition: the ability to adjust to new conditions

• Adaptability is essential in a rapidly changing workplace.
• He demonstrated great adaptability during the project.
• Understanding adaptability promotes resilience.

Adaptability in a sentence

Active Listening

Definition: The practice of fully concentrating on what someone is saying to understand their message.

• Active listening improves communication between people.
• She practiced active listening during the discussion.
• He demonstrated active listening by nodding and asking questions.

Problem-solving

Definition: The process of finding solutions to difficult or complex issues.

• Problem-solving skills are important in every job.
• They practiced problem-solving techniques in class.
• Her problem-solving abilities helped the team succeed.

Assertiveness

Definition: The quality of being self-assured and confident in expressing one's needs.

• Assertiveness helps in communicating effectively.
• She practiced assertiveness during group discussions.
• Learning assertiveness can improve personal relationships.

Assertiveness in a sentence

Customer-centric

Definition: focusing on meeting the needs and preferences of customers

• The company adopted a customer-centric approach to improve satisfaction.
• Being customer-centric helps in building loyalty.
• They designed the product with a customer-centric mindset.

Expectations

Definition: Beliefs about what will happen in the future; hopes or anticipations.

• His expectations for the trip were very high.
• She managed her expectations to avoid disappointment.
• Understanding expectations can help in goal setting.

Retention

Definition: The ability to keep or hold onto something; often refers to keeping employees or information.

• Employee retention is important for a successful business.
• The school focuses on student retention through support programs.
• Retention of information is key for effective studying.

Retention in a sentence

Clarification

Definition: The act of making something clearer or easier to understand.

• She asked for clarification on the assignment.
• The teacher provided clarification for the confusing topic.
• Understanding clarification can improve communication.

Clarification in a sentence

Demeanor

Definition: The way a person behaves or presents themselves; their outward manner.

• Her calm demeanor helped ease the tension.
• He had a friendly demeanor that made people comfortable.
• Understanding demeanor is key in social interactions.

Demeanor in a sentence

Accountability

Definition: Being responsible for one's actions.

• Accountability is important in teamwork.
• He took accountability for his mistakes.
• The company promotes accountability among its employees.

Accountability in a sentence

Service-oriented

Definition: Focused on providing services or addressing customer needs.

• The service-oriented approach prioritizes customer satisfaction.
• They adopted a service-oriented mindset in their business.
• Being service-oriented helps build strong relationships.

Initiative

Definition: The ability to assess and start things independently.

• She took the initiative to organize the event.
• It's important to show initiative in your work.
• He showed great initiative by starting a club.

Initiative in a sentence

Resilience

Definition: The ability to recover quickly from difficulties; toughness.

• Her resilience helped her overcome challenges.
• He admired her resilience during tough times.
• They teach kids about resilience in school.

Resilience in a sentence

Proactive

Definition: Taking action to control a situation rather than waiting.

• Being proactive can help prevent problems before they arise.
• She took a proactive approach to her studies.
• Companies value employees who are proactive in their work.

Proactive in a sentence

Facilitation

Definition: The act of making a process easier.

• Facilitation helps groups reach decisions.
• She took a course in meeting facilitation.
• Good facilitation leads to productive discussions.

Facilitation in a sentence

Negotiation

Definition: A discussion aimed at reaching an agreement.

• The negotiation between the two companies took weeks.
• They entered into negotiation to settle the dispute.
• Successful negotiation requires good communication skills.

Negotiation in a sentence

De-escalation

Definition: The process of reducing the intensity of a conflict or situation.

• De-escalation techniques are important in conflict resolution.
• He practiced de-escalation during a heated discussion.
• Effective de-escalation can prevent arguments from worsening.

De-escalation in a sentence

Empowerment

Definition: The process of gaining freedom and power to make choices; enhancing confidence.

• Empowerment helps individuals take control of their lives.
• The program focuses on the empowerment of women.
• Understanding empowerment can lead to social change.

Empowerment in a sentence

Transparency

Definition: The quality of being open and honest; allowing others to see what is happening.

• Transparency in business builds trust with customers.
• The company values transparency in its operations.
• Understanding transparency is important for good governance.

Transparency in a sentence

Conflict Management

Definition: The process of resolving disputes and disagreements effectively.

• Conflict management skills are important for team dynamics.
• He learned about conflict management in his leadership course.
• Understanding conflict management fosters better relationships.